Dishwasher - Not Drying

Issue

• Dishwasher is not drying properly
• Poor dishwasher drying performance
• Dishes not drying or drying poorly

Applies to

• Dishwashers

Solution

Which items are not drying?

• Plastics, wooden, and concaved items(bowels) may not dry completely.
• Tip: Make sure to place concaved items such as bowls at an angle to improve drying performance.
  

Which Settings are being used?

• Quick Wash / 30 Minute wash cycles may not dry dishes completely.
• The Heat Dry option, in combination with a rinse aid (such as Cascade® Rinse Aids), uses heat to enhance the drying performance, costing only pennies per cycle in extra energy. NOTE: It is normal for plastic products and items with concave surfaces to retain small amounts of water.
• The Sahara Dry® cycle adds a forced air system to the Heat Dry option. It’s available on select models, and offers the most advanced drying action in the dishwasher industry. When used with a rinse aid, it offers our best drying performance.
• The PowerPlus™ Dry cycle adds a forced air system to the Heat Dry option. Available on select models and works best when used with a rinse aid. The Air Dry option relies on air rather than heat, and may sometimes leave some dishes not completely dry at the end of the cycle. NOTE: If you choose this cycle, you may see water vapor coming from the vent as it runs. This is normal – it’s simply the result of moisture wicking away from your dishes.
  
  

Are you using Rinse Aid? / When did you last refill your Rinse Aid?

• Rinse Aid helps the water sheets off dishes and improve drying performance.
• Tip: Some units allow you to adjust the Rinse Aid setting. Refer to the USER MANUAL for detailed guidance.

What temperature is your water heater set to?

• We recommend your water heater be set to a minimum of 120 degrees.
  Tip: Try running the hot water at the kitchen sink before starting your dishwasher this will also help optimize the cleaning performance.
  
  

Has the drain hose been moved or displaced?

• Photo of drain hose location.

• Tip: If this is a new install check for a high hoop and knock out plug. Refer to the INSTALLATION INSTRUCTIONS for detailed guidance.

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

• For units installed within the past 30 days, please refer back to your installer to resolve this issue.
• For units installed after 30 days please contact us to schedule service.