Dishwasher - Not Drying

Issue

  • Dishwasher is not drying properly
  • Poor dishwasher drying performance
  • Dishes not drying or drying poorly

Applies to

  • Dishwashers

Solution

Which items are not drying?

  • Plastics, wooden, and concaved items(bowels) may not dry completely.
  • Tip: Make sure to place concaved items such as bowls at an angle to improve drying performance.

Which Settings are being used?

  • Quick Wash / 30 Minute wash cycles may not dry dishes completely.
  • The Heat Dry option, in combination with a rinse aid (such as Cascade® Rinse Aids), uses heat to enhance the drying performance, costing only pennies per cycle in extra energy. NOTE: It is normal for plastic products and items with concave surfaces to retain small amounts of water.
  • The Sahara Dry® cycle adds a forced air system to the Heat Dry option. It’s available on select models, and offers the most advanced drying action in the dishwasher industry. When used with a rinse aid, it offers our best drying performance.
  • The PowerPlus™ Dry cycle adds a forced air system to the Heat Dry option. Available on select models and works best when used with a rinse aid. The Air Dry option relies on air rather than heat, and may sometimes leave some dishes not completely dry at the end of the cycle. NOTE: If you choose this cycle, you may see water vapor coming from the vent as it runs. This is normal – it’s simply the result of moisture wicking away from your dishes.

Are you using Rinse Aid? / When did you last refill your Rinse Aid?

  • Rinse Aid helps the water sheets off dishes and improve drying performance.
  • Tip: Some units allow you to adjust the Rinse Aid setting. Refer to the USER MANUAL for detailed guidance.

What temperature is your water heater set to?

  • We recommend your water heater be set to a minimum of 120 degrees.
    Tip: Try running the hot water at the kitchen sink before starting your dishwasher this will also help optimize the cleaning performance.

Has the drain hose been moved or displaced?

  • Photo of drain hose location.
  • Tip: If this is a new install check for a high hoop and knock out plug. Refer to the INSTALLATION INSTRUCTIONS for detailed guidance.

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

  • For units installed within the past 30 days, please refer back to your installer to resolve this issue.
  • For units installed after 30 days please contact us to schedule service.

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