Laundry Washers Noises Guide

Issue

• Washer making noises.
• Laundry making noises.
• Washing machine making noises.

Applies to

• All laundry washers.

Solution

Is a newly installed unit?

• Check to ensure all shipping materials have been removed. (Ex. check for Styrofoam underneath the unit and for shipping bolts).
• Ensure that the unit is level.
• Floors must be leveled and solid. It is recommended to not place units on carpet, loose plywood, and surfaces that are not stable.
• If the unit is stacked, please check:
  • The stacking kit is properly installed.
  • The feet on the washer/dryer are completely screwed in.
  • All brackets are screwed tight.
• Secure the drain hoses with zip ties to keep them from slapping or rubbing.

Common Noises and Descriptions:

Beep (one single beep)

• Occurs if changes are attempted after the cycle starts and is followed by flashing lights.

Clicks

• Door Locking, Water Valves Opening

Double Clicking Sound

• This is a normal sound, when the lid lock becomes engaged or disengaged.

Gurgling / Bubbling

• Draining

High Pitch Jet Engine

• Unit Spinning

Humming

• This can be caused by the water valve.
• Make sure the water turned on flowing.

Knocking

• Drain hose in unsecured and hitting the back of the unit.
• Secure the drain hose with zip ties.

Low Humming

• Drain Pump in use

Rattling or Clanking

• Rattling and clanking can also be caused by loose or foreign objects such as coins in the washer drum.
• Try to run an empty cycle to see if the sound continues.
• Check for belt buckles or other fasteners on clothing items being washed that may cause rattling or clanking sounds.
• Note: Fasten these items or turn your clothing inside out to reduce sounds.

Thumping Sound

• Heavier loads may occasionally cause a thumping sound at the beginning of the spin cycle.
  NOTE: Double check to make sure the shipping bolts have been removed

Vibrating or Shaking

• May have an unbalanced load of laundry.
  • The load may be off balance.
  • Turn the power off and wait for the lid to unlock.
  • Redistribute the clothes evenly in the washer.
  • If the load remains out of balance, simply add one or two similar items to the load – especially if it’s a smaller load - and restart the washer.
  • The unit may not be leveled.
    • The washer needs to be resting firmly on the floor.
    • Check to ensure it is level (both front to back and side to side), with each washer leg placed solidly on the floor.
    • You can adjust the leveling legs by simply turning the legs slightly in or out until the washer is firmly on the floor, then tight the lock nuts.
    • Leveling legs should not extend more than ½ inch below the washer bottom.

Water Rushing

• Water Filling

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

• For units installed within the past 30 days, please refer back to your installer to resolve this issue.
• For units installed after 30 days please contact us to schedule service.