Laundry top load washer is leaking water.

Issue

• Laundry has water leaking.
• Washer has water coming out of it.
• Laundry washer water on the floor.

Applies to

• Front loading laundry washers.
• Laundry Centers

Solution

Laundry top load washer is leaking water.

To determine next steps, determine where the water is leaking from.

Water leaking from the inlet water hose

• Check for kinks or holes in hoses.
• Check all hose connections.
• Replace washer hoses.

If leaking is found

1. Turn off water. Wipe up excess water.
2. Disconnect connection. Inspect the "O"-ring gasket to make sure it is visible and undamaged.
3. If "O"-ring is damaged or missing, replace it.
4. Inspect the blue and/or red connector on the unit for cracks and breaks.
5. Reconnect. Hand tighten and then use a wrench to tighten and additional 1/2 turn.
6. If cracked or broken, schedule service. Cracks or breaks are normally caused by over tightening.

Water leaking from the drain hose

• Ensure the drain hose is secured to the drainpipe with a cable/zip tie (usually included in installation pack), bracket etc.
  Note: If not securely fastened this may cause the drain hose to become loose and allow water to miss the drain.
• Check home drain or standpipe for clogs. Pour a gallon of water down the drainpipe, if water comes back up, drain is clogged. Contact a plumber for assistance.
  Note: Inspect hose for any damage or leaks. If damaged or leaking, schedule service.

Water leaking from the lid or underneath unit

• Check that all of the shipping materials have been removed. Shipping bolts are the most common error.
• Make sure the unit is level.

Are the fill-hose connections loose or cross-threaded at the faucet or washer?

• Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections.
• If the connections are loose, the appliance may need to be reinstalled or replace the rubber sealing washers.

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

• For units installed within the past 30 days, please refer back to your installer to resolve this issue.
• For units installed after 30 days please contact us to schedule service.