Refrigerators - Not Cooling

Issue

• Refrigerator is not cooling
• Refrigerator is too warm

Applies to

• All refrigerators

Solution

Is this a newly installed unit?

• Make sure the unit has been installed correctly, please refer to your installation guide and use and care manual for more information.
• Make sure the unit is plugged into a dedicated outlet. It should be 115-volt or 120-volt, individual, properly grounded branch circuit with a 3-prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse.
• Note: The unit will need 24 hours for the temperature to stabilize

Does the unit have power?

• To verify the unit has power, check for any indicator lights on the control panel or interior lights.
• Is the unit plugged into a GFI outlet? Make sure the outlet has not been tripped or needs to be reset.
• Note: The unit will need 24 hours for the temperature to stabilize.

Has there been a power outage recently?

• Locate circuit breaker box within home and flip the breaker off that corresponds to the refrigerator.
• Note: The unit will need 24 hours for the temperature to stabilize

Where is the unit located?

• We do not recommend installing the unit where the temperature will drop below 55°F.

Which setting are being used?

• The factory suggested temperature settings for the refrigerator is 37°F and the freezer is 0°F. Acceptable operating temperatures for the refrigerator is 33°F (0.56°C) to 47°F (8.33°C) and the freezer is -6 °F (-21°C) to 6°F (-14°C).

Is there anything blocking the vents?

• Blocked vents will prevent air flow and the unit will not be able to cool properly.
• Try moving and clearing out any items that maybe be blocking the vents.

Has the door been left open for an extended amount time?

• Make sure there is nothing blocking the door and it is closing properly.

Is the door sealing properly?

• A non-sealing door will cause an unstable temperature.
• Check the seal with a dollar bill by opening your refrigerator door and then closing it on the bill. Give it a little tug to see how easily it comes out. You should feel a bit of resistance. If the bill slides right out with no resistance or drops to the floor, the seal is not as strong as it should be.
• Use warm soapy water to clean the door gasket.

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

• For units installed within the past 30 days, please refer back to your installer to resolve this issue.
• For units installed after 30 days please contact us to schedule service.