Refrigerators - No Water

Issue

• Refrigerator is not dispensing water

Applies to

• Refrigerators

Solution

Is this newly installed model?

• Verify the unit has power.
• Verify the unit has water going to it. If the waterlines are not correctly install the unit will not dispense water or ice.

Has there been power outage recently?

• Locate circuit breaker box within home and flip the breaker off that corresponds to the refrigerator.
• Note: The unit will need 24 hours for the temperature to stabilize

Has the display been locked?

• Make sure your refrigerator display has not been locked, as it will not dispense water or ice if locked.
• Press and hold the lock key on your display for 3 seconds to unlock.

Is the water filter installed correctly?

• Make sure the water filter is installed correctly and securely.
• Check the water filter to make sure it is not frozen or cracked.
• NOTE: We recommend you change your water filter every 6 months to ensure clean and safe drinking water and ice.
• NOTE: If you have recently installed a new water filter, make sure you have primed and purged the unit.

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

• For units installed within the past 30 days, please refer back to your installer to resolve this issue.
• For units installed after 30 days please contact us to schedule service.