Refrigerators / Freezer - Frost Build Up

Issue

• Refrigerator has frost build up
• Freezer has frost build up

Applies to

• Refrigerators

Solution

How does frost form?

Frost is formed by warm and cold air combining in a below 32-degree environment, causing ice crystals to form from the condensation produced.

What causes frost?

• A warp in the door gasket or door itself preventing a proper seal from being made when the door is closed.
• The ice chute flap not closing properly can also be a source.
• Extremely low temps being used, setting below the recommended 0 degrees Fahrenheit can cause internal products to over freeze causing frost.
• Improper air flow due to placement of products on the shelving. Blocking air flow pathways and putting the product in a direct line of cold air that will eventually cause frost to accumulate on the product.

How to stop frost build up

• Make sure the door is completely shut and nothing is blocking it.
• Check to make sure the door gasket has a good seal.
• Make sure the ice chute is completely closed, sometimes ice can get stuck and prevent it from closing properly.
• Check the vents for proper air flow, sometimes items may block the vents.

IF YOU WERE UNABLE TO RESOLVE YOUR ISSUE

• For units installed within the past 30 days, please refer back to your installer to resolve this issue.
• For units installed after 30 days please contact us to schedule service.