Newly installed units may run longer within the first 24 hours, in order for temperatures to stabilize.
Where is the unit located?
A freezer will not be as efficient in an uninsulated environment without climate control. It's normal for the freezer to work longer under these conditions.
Has the unit recently lost power?
If the unit is recovering from a power issue, it may run longer than usual to stabilize temperatures. It may take up to 8 hours for the freezer to cool down for loading, and up to 24 hours to stabilize.
Have large amounts of warm or hot food been stored in the freezer recently?
Warm or hot food will cause the freezer to run longer until the desired cold temperature is reached again.
We do not recommend placing hot items inside a freezer. There should be no more than 2 to 3 pounds of unfrozen or room temperature food items added at any one time.
Has the door been left open?
This allows warm air to leak into the freezer and causes the compressor to run longer. Make sure the door/lid is completely closed.
Is the temperature set too cold?
Set the control to a warmer setting and allow several hours for the temperature to stabilize. Recommended temperature for a freezer is 0°F (-17.78°C)
When was the last time the gaskets were cleaned?
A dirty or badly fitting gasket will cause an air leak.
Check door gasket to ensure it is clean, installed correctly and making a good seal on the unit (look and feel for gaps, if found try to adjust door gasket)